Steigenberger Alcazar

I think it would be a great experience if it's your first time at a '5 star' resort - for us it was 4 star overall. Good: - Very well presented resort that was clean and well manicured. - 3 large pools and a private beach and jetty. - The gentleman who cleaned our room did a great job everyday and made the effort to fit around our schedule seamlessly. - The food selection at the breakfast buffet was great. Not so good: - The classic problem of people getting up before dawn to reserve the sun beds for the entire day - other resorts now police this quite effectively. It was quite frankly impossible to get a sunbed past 8am even though most of the days the resort was not near maximum capacity. - The staff at the pool bar made us feel like we were an inconvenience to them just for asking for drinks. At a 5 star all inclusive resort I don't want to be made to feel like it's too much hassle to go and order a wine or ask for an ice cream. It was bad enough on the quiet days (they often pretend like they don't see you waiting there), but on the busy days it was just chaos. - Similarly for the breakfast buffet, there is no personalised service for drinks orders and no proactiveness from staff to try to seat you or tend to your needs for example find a high chair for our child. Every day we were asking the same questions and ended up just finding everything ourselves. Again it's just not a 5 star environment. - The alcohol was bad. - The a la carte restaurant food was hit and miss - we enjoyed Asian and Italian, the others not so much. - The entertainment was almost exactly the same every day and to be honest seemed like 20 years old (I know the resort only was built in 2017 but still...) Overall we had a nice week but a lot of things could be improved to justify the premium price tag. Value for money is not there in our opinion.

It’s very beautiful place. Rooms are cleaned and cozy. Free mini bar. Water in a glass bottles.The territory of the hotel is amazing, there are lots of flowers and some plants, it’s cleaned. There are 6 restaurants. The food very delicious, you want to eat all of them. I was with my child in January 2025. In the afternoon was warm but windy, in the evening was a little cold, we were wearing sweaters. There is a nice playroom for children. There are nice pools in front of the buildings, but not all of them. Also, many big swimming pools at the territory of the hotel. On the beach cute and comfortable lounge chairs. The service is at a very high lvl. I was at another hotels in Sharm el Sheikh but “Steigenberger” is the best in my opinion.

Everyone was so sweet and helpful. I want to thank especially to Sabrina for being amazing. The food was also good but the bakery was on point (compliments to the chef). I also want to thank Makeen and his team at Zohrey restaurant. And lastly, all the golf car drivers and the reception team. Such a sweet environment.

There were no flaws we could spot during our week. The staff was extremely friendly ( and quite unusual but... NOT CHASING YOU FOR THE TIPS! ), and everyone looked and behaved happily. The rooms were clean and well-maintained without any issues whatsoever. Food - we tried everything except of Italian restaurant ( but we are not the pasta people, so forgive us ). The adult pool where we spent most of the time was simply amazing, but passing by through the general zone - it did NOT hit us with the obnoxiously loud music as in other resorts.

Very neat and well-maintained resort, exceptionally friendly and helpful staff, great facilities and good food with a wide variety and many restaurant options. Fantastic breakfast pastry selection.